Refund policy

Exchanges:

Please order with care, La Danza does not issue refunds, only exchanges or store credit.
Exchanges/Store Credits are issued if the following requirements are completed:

1. All returned items must be received by La Danza within 30 days of the original delivery date, unworn, unaltered and accompanied by the original invoice or packing slip.

2. A letter stating the reason for the return.

3. Returned in the original packaging, (i.e.: manufacturers shoe box). Please use an appropriate outer shipping box. If shoes are shipped in just the shoe box, (without an outer shipping box) there will be a $10.00 shoe box replacement fee, as the box will not be resalable.

Once received, the item will be inspected and your account will be issued a store credit for the amount of the original purchase, less S&H with the following options for replacement orders:

1. If the size and style desired for exchange is within the letter stating the reason for the return, La Danza will process the return and contact the Customer to confirm availability. Additional shipping charges will apply and must be prepaid before shipping.

2. If a replacement item is needed urgently, please email the office directly (ladanzastore@gmail.com) with mark "ERGENT" in the title and place a new order, paid in full, prior to returning the item. When the returned item is received, La Danza will credit your account.

NOTE: La Danza is unable to accept exchanges on special orders and customized items. No exceptions. Attention Wholesale Customers: Due to the discount and quantity, no returns or exchanges will be accepted for Wholesale Customers.